Shipping & Delivery

What we love most about our mānuka honey, is sharing it with you. Here’s where we ship to, and how it gets there and how long it takes.

SHIPPING TIMES

New Zealand: 1-4 days

Australia: 4-7 days

Singapore, Taiwan and South Korea: 6-9 days 

Please note some rural addresses could take longer. 

DELIVERY COMPANY

New Zealand: We use NZ Couriers. Couriers won't deliver to a PO Box number, so you'll need to tell us your physical address when you place an order. 

Australia, Singapore, Taiwan and South Korea: We use DHL as our courier company. DHL won’t deliver to a PO Box, so you’ll need to tell us your physical address when you place an order.

TRACKING

We’ll email you when we ship, detailing who we’ve shipped with and your unique tracking number. If your honey isn’t with you within the estimated shipping time, click on the link in your email notification, email hello@truehoney.co.nz and we’ll chase it up.

WHERE WE SHIP TO

Right now, we can directly ship to NZ, USA, Singapore, Taiwan, South Korea and Australia (with the exception of Western Australia as they have a higher quarantine regulation for bees and bee product). For other countries, check out our stockist page or please email us hello@truehoney.co.nz and within 24 hours (normal working days) we will respond and we’ll do what we can to make it happen.

CANCELLING YOUR ORDER

We ship our orders daily so if you find you have hit a button you wished you hadn’t (we’ve all been there), and you haven’t received a shipping confirmation email, then quickly buzz us and we’ll see if we can cancel the order.